Data We Collect and Why We Need It
When you open an account with us, we collect the details you submit — your name, email address, contact number and account wallet information. If you deposit via bKash, Nagad or Rocket, we record transaction references to verify your payment and process your withdrawal to the
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same wallet. We do not store full wallet PINs or mobile banking passwords. We also collect device and session data — your browser type, IP address and pages visited — to keep your session secure and detect unusual activity. Cookies help us remember your preferences so
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you do not have to re-enter them each visit. We use your data to operate your account, process transactions, send you account-related messages and meet any legal obligations that apply in eligible regions. We do not share your personal data with third-party marketers. Where we work
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with payment processors or identity verification services, those partners are bound by the same data-handling standards we apply internally. If you contact our support team, we retain that conversation to resolve any follow-up queries. Retention periods depend on the type of data and the legal requirements
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of your region. You can request a copy of your stored data or ask us to delete what we no longer need to hold.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.